Privacy Policy

ONE CALL 24-7 ROOFING & RESTORATION

Privacy Policy — One Call 24-7 (DBA)

Effective Date:
Business Name: One Call 24-7 (DBA of Peter’s General Construction LLC)
Website: https://onecall24-7.com
Contact: info@onecall24-7.com | (800) 668-2455

1. Introduction

One Call 24-7 (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors, customers, and users of our website, services, and communications.

By using our website, contacting us, or requesting services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information when you:

Request a roof inspection or estimate
Schedule emergency service
Fill out contact forms
Call, text, or email us
Upload photos or documents related to your property
Request insurance claim assistance

This may include:

Name
Phone number
Email address
Home address / property location
Photos or videos of roof/home damage
Insurance claim details (optional and only if you provide it)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Device type (mobile/desktop)
Browsing behavior
Pages viewed
Time spent on site
Cookies and tracking data for analytics

We use tools such as Google Analytics and basic website tracking systems for performance and security purposes.

3. How We Use Your Information

We use collected data to:

Provide roofing, restoration, and emergency services
Communicate with you via phone, text, or email
Schedule appointments
Send estimates, invoices, and inspection results
Assist with insurance claims
Improve our website and customer experience
Prevent fraud and maintain legal compliance

We do NOT sell your information to third parties.

4. How We Share Your Information

We may only share information with:

✔ Insurance Companies

If you request assistance with claims.

✔ Trusted Contractors or Team Members

ONLY when needed to complete your roofing or restoration project.

✔ Service Providers

Including:

Website hosting platforms
Secure payment processors
Analytics services (e.g., Google Analytics)

❌ We Do NOT sell data.

We never share personal data for advertising databases, email lists, or marketing resale.

5. Your Privacy Rights

Depending on your state of residence, you may request:

Access to your personal data
Correction of inaccurate data
Deletion of your information
Opt-out from communications
Copies of records we hold

To request any of the above, contact us at:
📧 info@onecall24-7.com

6. Data Security

We use multiple safeguards, including:

Encrypted communications
Secure cloud storage
Limited staff access
Spam and fraud prevention systems
Regular system updates

While no method is 100% secure, we follow industry best practices to protect your information.

7. Cookies & Tracking

Our website uses cookies to:

Improve performance
Speed up loading
Prevent spam
Improve user experience
Track general traffic statistics

You may disable cookies in your browser settings; however, some website features may not function properly.

8. Children’s Privacy

Our services are intended for adults only.
We do not knowingly collect data from children under the age of 13.

9. Third-Party Links

Our website may include links to external websites.
We are not responsible for their privacy practices.
We recommend reviewing third-party privacy policies before sharing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy as regulations or services evolve.
All changes will be posted here with an updated effective date.

11. Contact Us

For privacy-related questions, contact:

📧 info@onecall24-7.com
📱 (908) 447-5518
🌐 https://onecall24-7.com

DBA: One Call 24-7
Legal Entity: Peter’s General Construction LLC